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Electronic Transcript FAQ

Vendor Used by the University of Kansas to Send Electronic Transcripts

The University of Kansas uses the National Student Clearinghouse (NSC) located in Herndon, VA, to send electronic transcripts. 

Sending a Transcript Electronically: Electronic Transcript Exchange (ETX) and E-mail (Secure PDF Transcript)

  • Electronic Transcript Exchange (ETX): This system enables the University of Kansas to exchange transcripts with participating educational institutions and organizations.  The information is exchanged through the NSC’s secure network.
  • E-mail (Secure PDF Transcript):  Transcripts are sent to a specific email address that is provided by the requestor.

Sending a Transcript to an E-mail Address

If a transcript is sent as a Secure PDF Transcript to an e-mail address, two separate emails will come from the National Student Clearinghouse.  The first email will contain the Transcript Order # along with the Transcript Link.  The second e-mail will contain the Transcript Order # along with the Transcript Access Code.  Both e-mails are needed in order to access and view the transcript.

How Long Will the NSC Link be Active to View the Transcript

The retrieval link will expire in 30 days from the date it was sent.  We recommend saving the transcript as an Independent PDF Document immediately after opening.

How to Save a PDF as an Independent Document

There are different methods that can used to save a transcript as an independent document that may be specific to your own computer/administrative software. If the options below do not work, you may need to consult the maker of your own computer/administrative software to identify available methods to convert a PDF into a word file/unprotected file.

  • Use the print screen function on the computer keyboard and save each page of the transcript to a word document, save to your computer and use this file as your own independent (unofficial) copy.
  • Print out the document from your order, scan it, save it to your computer, then use this file as your own independent (unofficial) copy.​

If the Transcript is Blank or Has Errors

Issues described as blank pages or failure to open load or reload is a result of your computer not using Adobe as the default PDF reader/viewer. 

  • Note from NSC: For best viewing experience we recommend using the latest version of Adobe Acrobat. Adobe Reader will need to be set as the default PDF Viewer or you can open the transcript PDF file directly from Adobe Reader. The PDF viewer settings can be adjusted on your computer by locating “Devices and Printers” on your computer and setting “Adobe” as your default PDF viewer.

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